Medical Management of Workplace Injuries
A specialty pioneered by Docto incorporating General Practice, Emergency Medicine, Orthopaedics, Neurosurgery, Psychiatry, Psychology and Physiotherapy into a integrated workflow. Robust outcome data show early recovery from injuries sustained at work.
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24/7 access: Available on any device, from any location
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10+ years of expertise: Providing injury management
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110 GPs and medical specialists: Delivering workplace focussed care.
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92% of workers seen by Docto are certified fit: or on modified duties on their initial certificate.
Certificates of Capacity for all states
FastCare provides same-day telehealth consultations with doctors who specialise in the management and certification of workplace injuries. We focus on what workers can do in the context of their injury, tailoring evaluations and certificates to support modified duties. FastCare includes access to physiotherapists, psychologists and medical specialists, promoting faster recovery while reducing downtime, claims costs and workplace disruption.
Core features
- Same-day video consultations with doctors specialising in workplace injury management.
- Certificates of capacity across all states, issued immediately after consultations.
- Integrated care pathways, including imaging, e-scripts, and referrals to physiotherapists, psychologists, psychiatrist, orthopaedic and neurosurgeons.
- Governance by Emergency Medicine Specialist Physicians, ensuring the highest standards of clinical oversight and care.
- Live referrer dashboard for managing appointments, billing and documentation.
- Real-time updates to ensure clear communication across stakeholders.
How it works
The bespoke system is designed to get workers better quicker and keep them at work if at all possible.
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Activate the service (workers or managers) book by phone or secure link.
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Telehealth consultation involves doctors trained in injury management and assessment - providing advice and issuing a tailored certificate of capacity.
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Ongoing care includes referrals to physiotherapists, mental health support or other specialists as needed, with follow-ups automatically scheduled to support recovery.
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Collaborative communication keeps employers, insurers and healthcare providers aligned through timely updates and transparent reporting.
Benefits for employers
- Early intervention minimises downtime, reduces claims costs and improves workplace productivity.
- Certificates of capacity offer clear guidance for modified duties and compliance.
- Real-time updates ensure transparency and simplify injury management processes.
Benefits for workers
- Prompt access to care prevents injury escalation and accelerates recovery.
- Comprehensive recovery plans include access to physiotherapy and mental health support.
- Seamless coordination of follow-ups and referrals ensures a smooth recovery experience.
Will’s story (56 years old)
Will injured his back while lifting boxes at work. Within two hours, his injury management team booked a FastCare video consultation. Using his smartphone, Will joined the consultation via a secure SMS link, where a doctor clinically assessed his injury and prescribed anti-inflammatory medication. He was referred to physiotherapy at his nearest clinic and certified for modified duties for 5 days, with a return to full duties on day 6.
Modified duties included:- No pushing, pulling, or lifting over 5kg.
- No bending, twisting, or squatting.
- No standing or walking for more than 20 minutes.
Will's certificate of capacity was emailed to him and his referrer and made available for download via the referrer dashboard. He was also provided a direct communication channel with his treating FastCare physician in case his condition changed.
Download sample COC
Jane's story (25 years old)
Jane injured her right shoulder while closing a heavy door. Within 45 minutes of the incident, her injury management team booked a FastCare video consultation. Jane joined the consultation via a secure email link, and her manager participated remotely from another location.
The physician assessed Jane’s shoulder for bruising, swelling, and range of movement. She was diagnosed with a provisional rotator cuff injury and referred for a diagnostic ultrasound and physiotherapy. Jane was certified for modified duties for 5 days.
Modified duties included:- No pushing, pulling, or lifting with the right arm.
- Typing or keyboard use permitted with the right hand.
- No restrictions on left-handed duties.
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