Immediate Clinical Decision Support | FACEM-Led | Zero Wait Times
In an emergency, the interval between the incident and the first specialist intervention defines the outcome. Our 24-hour dedicated specialist line provides your organisation with a direct pipeline to a Fellow of the Australasian College for Emergency Medicine.
Designed for call centres, prisons, mine sites, schools, and ships
FACEM Specialists
Available 24/7/365
We provide the clinical expertise of an Emergency Department, delivered instantly via phone, ensuring your staff receives world-class care without the logistical delays of a physical waiting room.
Skip the triage. Speak directly to a Senior Emergency Specialist within seconds for acute injury or illness management.
Where clinically appropriate, we provide digital prescriptions sent directly to the employee's local pharmacy so treatment can begin immediately.
We provide legally robust documentation, including medical certificates for workforce and customers management and compliance.
Many incidents can be managed safely on-site or via directed primary care when guided by a specialist, preventing unnecessary and costly hospital presentations.
Enterprise-grade medical support designed for organisations that demand the highest standard of care for their workforce and customers.
Decisions made by the highest tier of emergency experts.
Complete coverage for night shifts, weekends, and remote sites.
Instant digital delivery of certificates and clinical notes.
If hospital care is required, we coordinate the handover to ensure a seamless transition.
“Our mission is to bring the emergency medicine specialist expertise to your workplace and customers. We provide the clarity and clinical authority needed to manage medical crises in real-time.”
See how our specialist service has delivered critical support across diverse industries and challenging situations.
Long-haul pilot with acute illness
When a long-haul pilot stationed away from home base reported an acute illness, our duty emergency specialist was immediately patched into the call to provide a high-level clinical assessment. By conducting a rapid remote evaluation, the FACEM was able to rule out critical pathology, issue an electronic prescription for immediate symptom management, and provide a formal medical certificate.
Outcome
The pilot safely returned home as a passenger while clearly documenting their "not fit for flight duties" status, ensuring aviation safety and operational continuity while avoiding the delays and costs of a foreign hospital admission.
Patient with acute chest pain at remote site
When a paramedic at a remote mine site presented a patient with acute chest pain, our duty specialist performed an immediate clinical risk assessment via the 24-hour hotline. Upon reviewing the transmitted ECG, the FACEM diagnosed an ST-elevation myocardial infarction (STEMI) and directed the on-site paramedic to administer life-saving thrombolytic "clot-busting" therapy.
Outcome
The specialist leveraged their clinical authority to initiate an urgent aeromedical evacuation, ensuring the patient was stabilised and seamlessly transitioned to a tertiary cardiac centre for definitive care.
Patient experiencing acute withdrawal
When a nurse in a correctional facility clinic identified a patient experiencing acute drug and alcohol withdrawal, our duty specialist was consulted to provide immediate clinical oversight. Utilising validated withdrawal scales (such as CIWA-Ar or AWS), the FACEM conducted a remote assessment of the patient's clinical state and symptom severity.
Outcome
The doctor issued a tailored electronic prescription for a comprehensive withdrawal management regime, allowing the nursing team to initiate on-site stabilisation protocols. This rapid intervention ensured patient safety and prevented the logistical complexity and security risks associated with an emergency hospital transfer.
Ensure your team has the best possible support when it matters most. Contact us to discuss corporate subscription models or pay-per-consult arrangements for your workforce and customers.